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Payment method

While buying you are free to choose:
  • On a delivery day, you can pay if you order on the territory of Serbia / or you can pay in cash;
  • Through credit cards while shopping online
Paying with will pay

While choosing the payment method in will pay, you pay when the goods are delivered, at the spot, at the address you’ve mentioned while buying online.

Paying by credit cards while buying online

If you want to pay with your credit card, you pay with the following types of credit cards: MasterCard, Maestro, Visa, American Express…

Return of the means

Purchaser has a right on a complaint by the Laws of the republic of Serbia.

When taking its order it is necessary for him/her to check the package. If there are any clear signs of damage, purchaser in that case is not obliged to take the package. Online seller has to inform the purchaser at short notice.

In case that goods are returned and the return of the means which had been paid by any credit card, partially or the whole amount, the Internet shop yoaofficial.com as Mattea Concept LLC needs to do the repayment through VISA, EC/MC and Maestro, which means that bank will pay all to his family.

Cancelling the purchase

According to the Law of customer’s protection for each online purchase, any purchaser can easily break the contract within 14 days from the day when the goods are received, or cancelling the purchase.

Means of transport delivery are covered by the purchaser. If the purchaser wants to cancel his/her order, he/she has to ask for money to be paid back. Money is paid back as the goods are received, and when there was a complete check whether the product was damaged and used. Purchaser needs to return the package within 14 days from the day he/she has sent its Cancellation form. If this time period expires, it isn’t possible to return the goods. It needs to be in perfect condition as it was originally sent to a purchaser.

Purchaser is responsible if the package was damaged and destroyed. It is important that the package is handled with care.

If the goods aren’t suitable

If the purchaser after receiving his order figures out that product doesn’t fit him/her, he/she is to fill in the form, the cancellation form, or to contact Online seller whose phone number is written on the package or via email on the official site.

It is mandatory for purchaser, when contacting Online seller, to tell its reference number or package tracking number. You cannot exchange the goods if they were worn. It should be returned unused and without any damage.

Deadline for returning the goods is 14 days from the moment the goods were received. Costs made by means of transport are to be paid by purchaser, unless the goods received were damaged or used.

You can download the Order cancellation form here.

Statement of conversion into foreign currencies

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.